FAQs

  1. How long will it take for my order to ship, and when will I receive it? Depending on the brand, orders may ship the same business day or may take up to 1-2 days to ship. Rarely, unforeseen delays can occur that affect shipping times. On average, you should expect delivery within 4-7 days. If a longer timeframe applies, it will be stated on the product page. We guarantee the fastest processing and shipping times in the industry, along with highly responsive customer service.

  2. What payment methods do you accept? We accept credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal).

  3. What is your return policy? We offer a 30-day money-back guarantee on all items. Please refer to our 30-day return policy at the bottom of the page for details.

  4. What is your cancellation policy? You may cancel any order before shipment for a full refund. Notify us immediately at support@asterselections.com if you wish to cancel. Once shipped, the order is subject to our 30-day return policy.

  5. What if my product is damaged? Inspect your items upon delivery and note any damage on the delivery note. If you suspect the package was damaged during delivery without opening it, write "Suspected Damage" on the delivery note. For damaged items, send photos to support@asterselections.com for a replacement or compensation.

  6. How do I place an order? To order online, click "Add to Cart," proceed to checkout, and enter shipping/billing information.

  7. How will I know when my order will ship? After placing your order, you will receive an email confirmation with credit card authorization and shipping/billing details. You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse.

  8. Will I receive an order confirmation email? Yes, an order confirmation email will be sent to the address provided for each order. Please print the confirmation and keep it for your records.

  9. Can I change my order? You can change your order free of charge before shipping by sending an email to support@asterselections.com . Any price differences will be credited or invoiced. For order status inquiries, email support@asterselections.com .