At Aster Selection , we strive to provide you with the best possible shopping experience—this includes fast, reliable, and free shipping on all orders. This shipping policy explains the details of our shipping process, delivery times, and the services we offer. Our warehouse is located in Norway, and all packages are shipped directly from Norway.
1. Shipping areas
We currently ship to Germany, Austria, and Switzerland. Shipping to these countries is free of charge.
2. Shipping method
We offer free shipping on all orders. This means you won't incur any additional shipping charges, regardless of the size of your order.
3. Processing time for orders
Processing time: All orders are typically processed within 1 to 2 business days. Our business hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Orders placed after 2:00 p.m. will be processed the next business day.
Order deadline: The order deadline is 2:00 PM (GMT +1) on weekdays. Orders received after this time will be processed on the following business day.
4. Shipping and delivery times
Delivery time: After processing, delivery is typically 5 to 7 business days from the date of purchase. Delivery times may vary depending on the delivery address and the products ordered.
We offer trackable and insured shipping worldwide. However, due to the nature of shipping, delays may occur; all delivery times quoted are therefore only approximate. Specific delivery dates cannot be guaranteed.
Priority Shipping: We also offer a priority shipping option where your order will be processed as quickly as possible.
Tracking: Once your order has been shipped, you will receive an email with your tracking information so you can check the shipping status of your package at any time.
5. Shipping costs
Free shipping: There are no shipping costs for all orders to Germany, Austria and Switzerland.
6. Delivery address
Please ensure you provide a valid delivery address when placing your order. We are not responsible for delays or non-deliveries due to incorrect or incomplete address information. If you need to change your address, please contact us immediately before your order is processed.
7. Delays and problems
Although we always strive to deliver your order on time, delivery times may vary due to unforeseen circumstances, such as:
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Weather conditions
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High demand during peak times (e.g. holidays)
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Delays with courier services or shipping partners
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Other factors beyond our control
If your order doesn't arrive within the expected timeframe, please contact us at support@asterselections.com . We'll be happy to help you track your package and resolve any issues.
8. Cancellation and changes to orders
If you wish to cancel or change your order, please contact us immediately at support@asterselections.com . We will do our best to accommodate your request. However, once your order has been processed or shipped, changes or cancellations may no longer be possible.
9. Missing or damaged items
Missing Items: If any items are missing from your delivery or you have any concerns about your order, please contact us within 7 days of receipt. We will resolve the issue promptly.
Damaged items: If your order arrives damaged, please contact us immediately. To process your claim, we require photos of the damaged items and packaging. We will then arrange a replacement or refund.
10. Priority Shipping
For just €2.99 extra per order, Aster Selection offers optional shipping protection. This means your shipment is fully covered in case of loss or damage during transit. Enjoy the peace of mind that we'll take care of everything if something goes wrong.
11. Contact
If you have any questions about our shipping policy or need assistance with your order, please contact us:
Aster Selection
Email: support@asterselections.com
Customer support hours: Monday – Friday, 9:00 – 17:00
Thank you for shopping at Aster Selection ! We strive to provide you with high-quality products and a seamless shopping experience. We hope you enjoy your order and our free shipping service!